Working with large files in Active Workspace

During normal use, the Teamcenter web tier maintains a user's Teamcenter session because the Active Workspace gateway is sending regular user requests. But during a file upload, there is no explicit communication from the gateway to the web tier. When transferring very large files, it is possible that it takes more time than the Teamcenter session timeout setting, and the web tier will time out during the operation. To avoid this issue, increase the web tier's timeout setting to the time it typically takes to transfer files of that size. One thing to note is that even without any user activity, the Active Workspace gateway still sends a keep=alive ping to the web tier every 2 hours. Because of this, even if you need more than two hours for file transfers, you can set your web tier timeout to just over 2 hours and the automatic gateway ping will keep the session alive indefinitely. Using Deployment Center, navigate to your environment's components and select the web tier. If necessary, scroll to display the value for the web tier's timeout setting. After making any changes, you must redeploy and run the updated scripts on the appropriate systems.