General troubleshooting

Note If the Active Workspace client exhibits unexpected behavior, it is always good practice to clear the browser cache, and try the operation again. This is particularly important when server-side changes are made, such as updating to a new version of Active Workspace. Issue Possible resolution No server available error Tune the tcserver pool size using the PROCESS_WARM parameter. For details, see Teamcenter Administration in the Teamcenter collection. Intermittent image loading issues Perform one of the following: On the server, configure the web application server to exclude the problematic cipher. For example, if you have a jetty server: In a text editor, open the jetty\etc\jetty-ssl.xml file and add the following lines after the <Set name="TrustStorePassword"xxx line: Copy TLS_RSA_WITH_AES_128_CBC_SHA Save the file. Restart the Jetty server. The steps for other servers will vary. On the client, configure the browser to not use TLS 1.0. Active Workspace does not display the same language (locale) as the Teamcenter server. Ensure the following: Set the operating system of the computer running Active Workspace to the correct locale. Set the browser running Active Workspace to the correct locale. Ensure that the web application file is set to the correct locale.