Troubleshooting
Why is my search slow?
If you have a consistently slow search, set the following environment variables and execute a search:
TC_JOURNAL=SUMMARYTC_KEEP_SYSTEM_LOG=1
You can then examine the tcserver system logs, which show a system status summary, a list of low-level call stacks, and the time consumed by each call. You can identify operations that consume considerable time and report them to get help from Siemens support. If the search is slow because of database issues, get help from the database administrator.
Source: https://docs.sw.siemens.com/en-US/doc/282219420/PL20251212545240207.plm00301/xid602141 · retrieved 2026-07-11