Obtain TcFTSIndexer troubleshooting logs

TcFTSIndexer logs are located in TC_ROOT\TcFTSIndexer\logs. These logs contain messages from object and structure data as well as framework messages. For example: TcFtsIndexer_objdata.log contains object data messages. These messages are filtered from TcFtsIndexer.log. TcFtsIndexer_structure.log contains structure data messages. These messages are filtered from TcFtsIndexer.log.

Procedure Change the logging level to DEBUG in the following %TC_DATA%\logger.properties file: logging.rootLogger logging.logger.Teamcenter logging.logger.Teamcenter.Soa.Communication Change the logging level to DEBUG for the following in the %TC_ROOT%\ TcFTSIndexer\conf\log4j.properties file: Log4j.logger.com.siemens.teamcenter.ftsi Restart Solr and the tcserver instances and rerun the test use case. Use the TcFtsIndexer log and the matching syslog and comlog files for troubleshooting or reporting. You can identify the syslog and comlog files by matching the local time in the TcFtsindexer log where the error occurred with the UTC time within the syslogs. Send all files that fit this criteria.

Note To avoid performance issues, revert the logging levels back to the original state when your debug session is complete.