Application Administration > Settings and performance > Troubleshooting
Verify the Active Workspace gateway and other microservices
Use the ping functionality to check the various components of the Active Workspace gateway architecture, and verify connectivity. Copy http://hostname:3000/ping You can change the behavior of the ping page by modifying the pingConfig entry in the gateway config file. AW ROOT/microservices/gateway/config.json Copy "pingConfig": { "enabled": true, "requireAuthentication": true, "showIfErrors": false }, pingEnabled true (default) Enable the ping page. false Disable the ping page. requireAuthentication true (default) Users must authenticate through Active Workspace to view the ping page when there are no errors. false No authentication is required to view the ping page. showIfErrors true Display the ping page only when there are errors. The authentication check is skipped, even if requireAuthentication is enabled. false (default) Always display the ping page regardless of error status. The authentication check is not skipped if requireAuthentication is enabled. When the ping page is enabled, it will always be visible when there are errors regardless of authentication. Tip You must restart the gateway to apply changes.
Source: https://docs.sw.siemens.com/documentation/external/PL20251212545240207/en-US/tc_help/AWAdmin/gdr3897369475591/anc1737238544437/dhl1737238544536/xid1848779.html · retrieved Fri Jul 31 2026 00:00:00 GMT+0000 (Coordinated Universal Time)