Schedule Manager Email Notification and Subscription Troubleshooting (Admin Forum)

Source thread: Siemens Digital Industries Software Community, Teamcenter Administrators Forum, "Schedule Manager mail notification and subscription issue" (thread ID 515502). Note: community.plm.automation.siemens.com and community.sw.siemens.com returned a CSS-error/blocked page to direct fetch (consistent with the known 403 behavior for this domain) — the following is reconstructed from Google-indexed search snippets of the thread, not a full read of every reply.

Reported Issue

Schedule Manager and Subscription Manager notifications were observed going out only via Outlook (SMTP) email, and not appearing in the Teamcenter internal Inbox. A responder in the thread characterized this as working as designed for that Teamcenter version, and said an Enhancement Request (ER) would be needed if internal-inbox delivery of these specific notifications is desired.

Configuration Prerequisites Discussed

For Schedule Manager notifications/subscriptions to fire at all, the thread lays out two prerequisites an administrator must have in place:

1. The Mail_server_name Teamcenter preference must be set to a valid, reachable mail server hostname.
2. Each user's Person object must have a valid e-mail address populated — notifications silently fail to deliver for any user missing this.

Troubleshooting Path Given

If mail isn't going out, check for a tc_mail_smtp_XXXX.syslog file:

• In the directory where the mail-sending utility was run, or
• In TC_TMP_DIR, or
• If TC_TMP_DIR is not set, it's likely to land in the system TEMP directory.

This log is the first diagnostic artifact to check before escalating an "I didn't get my Schedule Manager notification email" report — most delivery failures trace back to either the Mail_server_name preference or a missing Person e-mail address, both of which the syslog output will typically surface.

Implementer Takeaway

Before rolling out Schedule Manager task-assignment/late-task notifications org-wide, verify as a pre-flight checklist: (1) Mail_server_name preference is set correctly, (2) every relevant user's Person object has a valid email, and (3) expectations are set correctly that these notifications land in the user's external email client, not the Teamcenter Inbox widget, unless separately configured/ER'd.