Troubleshoot issues related to Smart Discovery indexed structures

First, verify if Smart Discovery Indexing is set up correctly. If yes, proceed to troubleshooting:

• The indexed properties of an item revision are not displayed as filters in the Filter panel.
• The proximity and volume filter options are not available in the Filter panel.
• The filter icon is not enabled.
• The changes made to an indexed structure are not updated in the Smart Discovery index.
• The indexed occurrence properties are not displayed as filters in the Filter panel.
• Unable to get the expected search results.

Note: Filtering with Smart Discovery indexed structures does not support multiple view types. If view types are applied, these are ignored for filtering.

The indexed properties of an item revision are not displayed as filters in the Filter panel

Reason	Fix
The item revision properties are not set up for global search indexing.	Set up the item revisions to appear as filters in the global search.
The item revision properties are not set up for Smart Discovery Indexing, OR the item revision properties are not listed in the AWS_Discovery_FullTextSearch_FacetFilters preference.	Set up the item revisions to appear as filters in the in-context search of an indexed structure.

The proximity and volume filter options are not available in the Filter panel

Reason	Fix
The structure was indexed using Active Content Structure Indexing.	Index the structures again using Smart Discovery Indexing. Users must then select a revision rule from the list below the line separator.
There were problems during indexing.	Follow the troubleshooting steps to fix issues found while creating the Smart Discovery index and populating Solr with the Smart Discovery index.
The spatial data is not generated.	Generate and verify spatial data for NX and JT datasets. Wait for the next synchronization to be complete. Lastly, delete the Smart Discovery index and index the structure again.
The Smart Discovery index in Solr is not updated.	Follow the troubleshooting steps to fix issues found while updating the Smart Discovery index at regular time intervals.
The session, which stores the filtered and configured structures, is not configured correctly.	Check if the session settings are correct.

Additionally, perform the following validations: check the tcserver log files for issues during the creation or import of spatial data; validate the spatial data on a different instance of Active Workspace; increase system resources and tcserver pool resources, if needed.

The filter icon is not enabled

Reason	Fix
Correct license is not available.	Verify if the Context Management User license is available in your Teamcenter setup by running: TC_ROOT\TcFTSIndexer\bin\runTcFTSIndexer.bat -task=discovery:task
Solr is not set up correctly.	Check the solr.log file at the location where Solr is set up, for example TCROOT/Solr. Fix Solr issues.
The Smart Discovery index for the product is not created in Solr and Teamcenter relational database.	Follow the troubleshooting steps to fix issues related to Smart Discovery Indexing.

The changes made to an indexed structure are not updated in the Smart Discovery index

Reason	Fix
The FTSIndexer synchronization task is not running, OR the task is running but the changes are not yet updated.	Follow the troubleshooting steps to fix issues found while updating the Smart Discovery index at regular time intervals.
A problem during the initial indexing is causing update issues.	Follow the troubleshooting steps to fix issues found while creating the Smart Discovery index.
The session is configured incorrectly.	Check if the session settings are correct. Additionally, increase the system resources and tcserver pool resources, if needed.

The indexed occurrence properties are not displayed as filters in the Filter panel

Reason	Fix
The Smart Discovery index in Solr is not updated, OR the Solr schema is not updated.	Follow the troubleshooting steps to fix issues found while updating the Smart Discovery index at regular time intervals.
An error occurred while updating the occurrence property in BMIDE, OR the occurrence property type is not supported.	Check the associated log files and set up occurrence properties for indexing again.
The newly added occurrence property does not have any value populated in the target structure.	Create a sample persistent occurrence property and add a value to it. Wait for the synchronization to be complete. In case of any errors, follow the troubleshooting steps to fix synchronization issues.
The session is configured incorrectly.	Check if the session settings are correct.
The occurrence properties are not listed in the AWS_Discovery_FullTextSearch_FacetFilters preference.	Set up the properties to appear as filters in the in-context search for an indexed structure.

Additionally, increase the system resources and tcserver pool resources, if needed.

Unable to get the expected search results

There can be several reasons for not getting the expected search results or not seeing the search results that you see in other applications, such as NX and Lifecycle Visualization.

Reason	Fix
The Smart Discovery index in Solr is not updated.	Ensure that your setup meets the recommendations required to create the Smart Discovery index. Follow the troubleshooting steps to fix issues found while updating the Smart Discovery index at regular time intervals. Check if the session settings are correct. Check the TcFTSIndexer log files.
The session is configured incorrectly.	Check if the session settings are correct. Additionally, increase the system resources and tcserver pool resources, if needed.